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Social Media Forecast: 5 Changes in the Social Customer Climate
We’re almost at the end of summer already, folks! Is your social media strategy ready for what’s coming next? The social customer experience continues to change at a dizzying pace. Don’t be caught off...
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Metrics Killed the Customer Experience Star
The following is a Best of 360Connext post. Nuance is a small or subtle distinction. It’s difficult to see, let alone measure. And yet, we are doing our best to only respond to metrics in business. So...
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5 Keys for Multi-Channel Customer Support
The following is a Best of 360Connext post. Customers are seeking your attention in immediate and demanding ways. They are asking questions on Twitter, but if you are not fast enough in your response,...
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5 Reasons Social Customer Service is Still Subpar
The following is a Best of 360Connext post. As customers, we are expecting a lot from companies who are using social media to respond to customer service issues. Actually, scratch that. We expect ALL...
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Stop Being Ignored on Social: Holistic Marketing & Sales
While it’s technically easier to reach people through social channels for marketing and sales, it doesn’t mean it’s the right way to do things. Holistic Marketing for the Next Generation Generation Z,...
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Tapping Into Real-Time Customer Input
Have you ever struggled with how you can listen better to your customers? What if you have lots of them? What if they love your product enough to be passionate about sharing feedback? It can be a...
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Improve the Customer Experience In 60 Minutes or Less
“It’s just so much!” It’s a refrain I hear and live every day. Executives tell me: There is usually so much we COULD do with customer experience. We want to provide more, better, faster…but in order...
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5 Ways Everyone Wins with Proactive Social Media Engagement
Social media as a customer service channel is now a given. Customers turn to this method when they are frustrated, and aren’t afraid to air their grievances publicly. 67% of consumers have used a...
View ArticleTHE Customer Experience Question That Silences The Room
I always feel a little bad when I inevitably silence the room with a simple question. The post THE Customer Experience Question That Silences The Room appeared first on Customer Experience Consulting.
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Bad Feedback Is the Best Feedback. Are You Listening For It?
As an employer, you need to provide oodles of feedback to employees to ensure they know what they’re doing, what they’re supposed to be doing, what they’re doing well and what they could be doing...
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